Q. How do I track my order?

A. A customer must first sign in to their account to view the order they wish to track. View and copy the order number for the order you want to track. Paste the order number in our package tracking search bar on our tracking page. VIEW OUR ORDER TRACKING PAGE

Q. How long will it take for me to receive my order?

A. From the time of purchase the typical order takes from 5 to 10 business days to receive.

Q. When does my order ship?

A. Your order will take at least 24 to 48 hours to ship to give customers a chance to cancel their order for mistake purchases and intercept fraudulent purchases.

Q. If I put the wrong address on my order what happens?

A. If you put down the wrong address on your order. It will be resend back to our production partners facility. You will then be notified by email for an address update. Failure to respond to an email could result in time delays receiving your product. Customers must pay for shipping to receive their item a second time. LYKE GEAR is not responsible for incorrect or insufficient information provided by the customer.

Q. What happens if I didn't receive my package but tracking says it was delivered?

A. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Please submit a support ticket detailing your claim. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you.

We may ask for your help before doing that, like confirming your shipping address was correct. It would also be good to double-check with the shipping carrier to try locating the lost order.

Keep in mind that if tracking information states an order was delivered but you (customer) state that you haven't received it, we won't take responsibility and reship that order. In that case, the customer would have to repurchase the item.

Q. What happens it an item was damaged in the mail?

A. If something arrives damaged, please create a support ticket including photos of damaged goods and description of issues. Please include a photo of the damaged goods in your support ticket. Once reviewed by our team and accepted, we will gladly send you a replacement free of charge.

Q. What if an order gets lost in the mail?

A. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Please submit a support ticket detailing your claim. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you.

We may ask for your help before doing that, like confirming with you the shipping address was correct. It would also be good to double-check with the shipping carrier to try locating the lost order.

Keep in mind that if tracking information states an order was delivered but you claim you haven't received it, we won't take responsibility and reship that order.

Q. How do I track my order?

A. You must log in to your account to see the tracking number of the order you wish to track. Copy the tracking number of the order and paste it in the package tracking search bar on our package locater page. VIEW OUR PACKAGE TRACKING PAGE.

Q. What happens if I didn't receive my package but tracking says it was delivered?

A. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Please submit a support ticket detailing your claim. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you.

We may ask for your help before doing that, like confirming your shipping address was correct. It would also be good to double-check with the shipping carrier to try locating the lost order.

Keep in mind that if tracking information states an order was delivered but you (customer) state that you haven't received it, we won't take responsibility and reship that order. In that case, the customer would have to repurchase the item.

Q. My order shows it is being returned to sender, now what?

A. There are a few reasons an order can be returned to sender but most often it is due to an undeliverable address. This means your item was sent back to the manufacturer. Other instances include the package being unclaimed at customs or refused/returned by the customer. You will receive notice by email once the order arrives back to the facility. It is at your discretion to provide us with the correct address or receive a refund. However the customer will be responsible for the product to be reshipped. New shipping charges will be applied for orders that have been unclaimed at customs or had an incorrect address originally provided.

Q. What is your refund policy?

A. Refunds will only be permitted if an item is damaged or the print is bad. Please know there are no exchanges.

Q. Can I exchange my item for something else?

A. No. There are no exchanges accepted. If you decide you don't want the item, its the wrong size, etc. you will not be able to exchange or return the item. Only defective or damaged items can be refunded or replaced.

Q. How long do I have to submit a claim for a return or refund?

A. Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. Customers must create a support ticket and will be notified by email for further instruction if item deemed returnable.

Q. Where do I send my return item?

A. Please submit asupport ticket before returning your item for instructions. The return address occasionally may be different than what's on the package. The reason being is because we use several manufacturers for our products.

Q. What credit cards does your company accept?

A. We accept all major credit cards. Please view the list of the credit cards we accept. CLICK HERE TO VIEW

Q. Does your company offer a payment plan for purchases?

A. Yes, we currently use SHOP PAY as our provider for payment plan purchases.

Last updated October 30, 2023.

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. Customers must create a support ticket and will be notified by email for further instruction if item deemed returnable.  For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part (bad print)  are covered at our expense.

 

If you  notice an issue on the product or anything else on the order, please submit a support ticket.

 

Wrong Address - If you put the wrong address on your order or the address is considered insufficient by the courier, the shipment will be returned to our manufactures or print outsourcing partners facility. Once you have been notified by email your products have been returned, You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

 

Unclaimed - Shipments that go unclaimed are returned to our manufactures or POP partners facility and you will be liable for the cost of reshipment to yourself.

 

LYKE GEAR LLC does not accept returns due to a customer changing their minds or ordering the wrong size. If a customer orders the wrong size, unfortunately they can’t exchange the item and will have to reorder the item if they decide to do so.

 

Returned by Customer - It is best advise to create a support ticket on our website  before returning any products. All return request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.

 

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

 

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;

2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

 

Therefore LYKE GEAR reserves rights to refuse returns at its sole discretion.

 

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

 

For more info on returns, please read our Returns & Exchanges Resource page.

Q. How can a make sure I purchase the correct size?

A. Please view our size charts in our fitting room to check the measurements of garments sold. VEIW SIZE CHARTS.

Q. If my item doesn't fit can I return it?

Unfortunately we do not accept returns for wrong size purchases. Please make sure you view our size charts to ensure you buy the correct size. VIEW OUR SIZE CHARTS

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Company: LYKE GEAR LLC.

Email: lykegear@gmail.com

Address: Virtual Address

Phone: North America Toll-Free:

‪(317) 572-7824‬

Hours of Operation:

(Mon - Fri, 9a.m. to 5p.m. EST)