Last updated October 30, 2023.

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. Customers must create a support ticket and will be notified by email for further instruction if item deemed returnable.  For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part (bad print)  are covered at our expense.

 

If you  notice an issue on the product or anything else on the order, please submit a support ticket.

 

Wrong Address - If you put the wrong address on your order or the address is considered insufficient by the courier, the shipment will be returned to our manufactures or print outsourcing partners facility. Once you have been notified by email your products have been returned, You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

 

Unclaimed - Shipments that go unclaimed are returned to our manufactures or POP partners facility and you will be liable for the cost of reshipment to yourself.

 

LYKE GEAR LLC does not accept returns due to a customer changing their minds or ordering the wrong size. If a customer orders the wrong size, unfortunately they can’t exchange the item and will have to reorder the item if they decide to do so.

 

Returned by Customer - It is best advise to create a support ticket on our website  before returning any products. All return request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.

 

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

 

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;

2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

 

Therefore LYKE GEAR reserves rights to refuse returns at its sole discretion.

 

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

 

For more info on returns, please read our Returns & Exchanges Resource page.

Refunds will only be permitted if an item is damaged or the print is bad. Please know there are no exchanges.

No. There are no exchanges accepted. If you decide you don't want the item, its the wrong size, etc. you will not be able to exchange or return the item. Only defective or damaged items can be refunded or replaced.

Please submit a support ticket before returning your item for instructions. The return address occasionally may be different than what's on the package. The reason being is because we use several manufacturers for our products.

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. Customers must create a support ticket and will be notified by email for further instruction if item deemed returnable.

Please submit a support ticket to began the return/refund process. CLICK HERE TO SUBMIT TICKET.

There are a few reasons an order can be returned to sender but most often it is due to an undeliverable address. This means your item was sent back to the manufacturer. Other instances include the package being unclaimed at customs or refused/returned by the customer. You will receive notice by email once the order arrives back to the facility. It is at your discretion to provide us with the correct address or receive a refund. However the customer will be responsible for the product to be reshipped. New shipping charges will be applied for orders that have been unclaimed at customs or had an incorrect address originally provided.

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Please submit a support ticket detailing your claim. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you.

We may ask for your help before doing that, like confirming with you the shipping address was correct. It would also be good to double-check with the shipping carrier to try locating the lost order.

Keep in mind that if tracking information states an order was delivered but you claim you haven't received it, we won't take responsibility and reship that order.

If something arrives damaged, please create a support ticket including photos of damaged goods and description of issues. Please include a photo of the damaged goods in your support ticket. Once reviewed by our team and accepted, we will gladly send you a replacement free of charge.

If you put down the wrong address on your order. It will be resend back to our production partners facility. You will then be notified by email for an address update. Failure to respond to an email could result in time delays receiving your product. Customers must pay for shipping to receive their item a second time. LYKE GEAR is not responsible for incorrect or insufficient information provided by the customer.

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Please submit a support ticket detailing your claim. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you.

We may ask for your help before doing that, like confirming your shipping address was correct. It would also be good to double-check with the shipping carrier to try locating the lost order.

Keep in mind that if tracking information states an order was delivered but you (customer) state that you haven't received it, we won't take responsibility and reship that order. In that case, the customer would have to repurchase the item.

If you are not satisified with your purchase, the item must be damaged or have a defective print to be returned. We do not accept returns unless the item is damaged or has a distorted or bad print.

Unfortunately we do not accept returns for wrong size purchases. Please make sure you view our size charts to ensure you buy the correct size. VIEW OUR SIZE CHARTS